Q: What size tent will I need for my event?

A: If you fill out a quote request form and list what will be going under the tent, we will be able to accurately quote you on the correct size tent for your event or wedding. Tent size depends on approximate guest count as well as what will be under the tent (dance floor, accessory tables, round vs. rectangle tables, etc) - we will determine what size will work best for your specific event! 

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Q: How will I know if a certain tent will fit in the area I have?

A: First thing that you need to do is measure the area in which you want to put the tent. You must add 10 feet to the dimensions for staking. (This means that if you want a 20’ x 40’ tent then you need an area that is at least 30’ x 50’). This area must be flat with no obstacles in the way - bushes, fences, rocks, trees, swing sets, pools, patios, decks or any other objects. We will need a height clearance of around 18 feet. If the dimensions that you come up with do not meet our requirements, then we will be unable to install your tent. If your area is close to these requirements, or if you have a concern, please email us a couple of digital photos of the area, along with the measurements to mike@palaceevent.com. With our packages, a C.A.D. layout is available!

 

Q: Do prices include set up and delivery?

A: Prices include set up of rental items that the customer could not be expected to set up (Tents, Dance floors, Stages). Set up of rental items like chairs, tables, tablecloths, etc. is an additional charge
*Inquire for Delivery Price. Delivery price depends on what is being rented and the distance that will be traveled.

 

Q: I am ready to make my reservation! How do I place an order?

A: When you are 100% sure you know what you want, email us to place your order or schedule an appointment. We will then check the availability, go over pricing, and answer any questions or concerns you may have at the time of ordering. If the equipment you want is available, we will then fill out a contract and mail it out, or you can visit our office to pick it up and put down a deposit. All reservations require a 25-50% non-refundable deposit and a signature indicating understanding of our rental contract. We do not “pencil in” customers.

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Q: How far in advance should I reserve the equipment I need for my event?

A: Once you have chosen a date and know what you need, call us ASAP to reserve the equipment you need for your event. All rental products and services are on a first-come, first-serve basis.

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Q: If I reserve __ amount of tables/ chairs/ linens etc., can I adjust this amount after booking? 

A: We recommend reserving at the highest amount you think you'll need as you have until 2 weeks prior to your event date to go down in counts based on your final guest count. You just cannot completely cancel an item once reserved or go less than 50% of your original order. If you need to add on any additional items once booked, you can absolutely do so as long as we have the items available! We cannot guarantee we will have them available if you do not book them in advance though (as stated above, all rental products and services are on a first-come, first-serve basis). 

 

Q: What forms of payment do you accept?

A: We accept checks, money orders, and cash. We also accept credit cards, but there is a service fee applicable. All reservations require a 25-50% deposit. Payment in full is due 2 weeks prior to your event.

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Q: When should I have my lawn cut before my party?

A: DO NOT cut your grass the day of your tent install. The green sap that is left on the surface of your lawn will stain our equipment, as we have to lay most of it on the ground during our install. Another reason is that, for safety reasons, we do not want your landscaper to interfere with the installation of your equipment. It is always best to leave your grass a little long, as it wears better. If your party is on a Saturday, you would want your lawn to be mowed no later than Wednesday of the previous week. Cutting your lawn after the tent has been installed can be difficult with all of the poles and stakes in the way.

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Q: What is your rain date policy?

A: We do not allow our customers to cancel if it rains. All of our items are usable outside when it rains, as long as the equipment is under a tent or indoors. 

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Q: What’s the difference between a frame tent and a pole tent?

A: A pole tent is held up by tension and requires anywhere from 12-40 stakes. A frame tent requires minimal staking, maybe 4-6 stakes, and is held up by a piped frame. People usually order framed tents when they want their tent in an area where they can't or don’t want to stake. You can use water barrels or concrete blocks instead of stakes ONLY on a frame tent. Water barrels or concrete blocks cannot be used on pole tents. We will not install any tent unless it is staked.

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Q: What size dance floor do I need?

A:  Our dance floors are priced per 4'x4' piece and can be assembled in any particular size, as small or large as needed. A sales representative can help you choose the right size to fit your event! 

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Q: What are your prices?

A: Once there is a date and rental products needed determined, submit a quote request form or send us an email at event@palaceevent.com and we will be able to email you back with a quote ASAP (usually within 24-48 hours).